A LITTLE ABOUT ME
Accomplished UX Lead with a proven record of delivering best in class products that delight the end user and drive key satisfaction metrics and shareholder value. Known for taking a human centered approach to UX and product development while leveraging design thinking to drive innovation in the digital space.
Currently responsible for crafting best-in-class user experiences for employees across mobile and desktop applications at American Express. Expertise allows for collaboration with product owners on multiple levels; from consulting on current experiences to designing and researching new ones.
Past experience includes identification and execution of key strategic initiatives that positively impact the bottom line, budgeting, new product development, product management, user experience, analytics and product launches.
Proven track record of managing cross-functional teams and leading creative and back-end development efforts. Certified as a Scrum Product Owner.
Creation of wireframes, site maps, user flows and visual designs.
Experience with user research which serves to inform the design/development of best-in-class user experiences.
Through user insights and competitor deep dives, definition of product direction from ideation to roll out.
Launch of multiple digital products to millions of customers.