A LITTLE ABOUT ME
Accomplished CX Leader with a proven record of delivering intuitive, user driven products that elevate satisfaction, usability, and business outcomes. Expert in leading user research, design, and product management to create best-in-class digital experiences grounded in design thinking and data-driven strategy.
Adept at integrating technology and business goals to ensure usability and user insights shape every stage of the product roadmap. Certified Scrum Product Owner, known for leading cross functional teams and measuring the impact of product releases to continually enhance the customer experience
MY EXPERTISE
UX Design
Creation of wireframes, storyboarding, interactive prototypes, site architecture and visual designs. Design Thinking at the heart of all designs deliverables.
UX Research
Experience with user research which serves to inform the design/development of best-in-class user experiences.
Digital Strategy
Through user insights and competitor deep dives, definition of product direction from ideation to roll out.
Product Management
Launch of multiple digital products to millions of customers.