Senior/Lead UX Designer, User Experience Research and Design

AMERICAN EXPRESS (NY, NY)

In partnership with product owners and technology teams, I design and deliver best-in-class user experiences for employees across mobile and desktop platforms.

I focus on improving the products most essential to addressing key technology pain points in colleagues’ daily workflows, enhancing usability, productivity, and the company’s overall competitive advantage.

Manager, Amex.com Product Management

AMERICAN EXPRESS (NY, NY)

As a core member of the Enterprise Product Management team, I led the design and development of American Express’s core account management application, one of the most highly trafficked experience on the company’s website.

I provided strategic business insights that drove key product decisions and shaped a best-in-class account management experience. Through this work, I helped transform the digital ecosystem, driving improvements in customer satisfaction, engagement, and overall shareholder value.

Interactive Analyst, Amex.com Product Management

AMERICAN EXPRESS (NY, NY)

I led digital design and product innovation, delivering new features and campaigns that improved customer engagement and satisfaction.

I drove major enhancements to the Account Management experience, boosting task completion and offer response rates, while using analytics and user insights to guide product strategy and strengthen Amex’s digital leadership.

Certificate in UX/UI: Mobile Design

PRATT INSTITUTE (NY, NY)

Certificate program aimed at mobile design and focusing on:

• Introduction to UX/UI in Mobile Design
• Visual Artifacts in User Experience
• User Experience Design Research
• User Interface Prototyping in Code

Certificate in UX: Fundamentals

NEW YORK UNIVERSITY (NY, NY)

I completed UX Design courses that focused on:

• Screen experience
• Identification of user and business goals
• Wireframes and interactive prototypes
• Analytics and strategy
• Personas
• UX in start-up environments
• Visual design for UX

Certified Scrum Product Owner

SCRUM ALLIANCE (NY, NY)

I am a certified scrum product owner. As such, I am able to fulfill the role of product owner within a scrum team, leading successful product releases.

Bachelor of Science: Business Management & Finance

BROOKLYN COLLEGE, C.U.N.Y (NY, NY)

I studied finance and business management for my undergraduate degree. This degree enabled me to try various career paths from accounting to product management/analytics until I found a career that was a perfect fit for me, UX Design/Research.